NUANCE DRAGON GO TV
By integrating with telcos' customer care systems, Dragon TV can provide voice access to everything from simple FAQs about settings and basic troubleshooting, to in-depth capabilities like signing up for new context packages or paying bills.
This control extends even further, helping customers manage their accounts without ever leaving their couch. Dragon TV can do deep searches too, such as 'find me Bruce Willis movies from the 1980s', using extra-detailed metadata to help viewers find specific content quickly and easily. It's not limited to simple queries either.
NUANCE DRAGON GO PASSWORD
That means customers don't need to remember the PIN for the parental control settings on their TV, or the password for their user account.Īnd they don't have to go digging for their preferred content-they can use a command like 'show me my recordings' to access it easily, with Dragon TV automatically recognizing their voice and loading up their personal collection of recorded shows and tailored recommendations. It uses over 1,000 unique characteristics in the customer's voice to identify them in seconds. It can determine who's watching sports and who prefers reality TV, and protects those in the house too young to watch season four of The Handmaid's Tale. Now, Dragon TV can go one step further than commands, using voice biometrics to identify the speaker and personalize responses-perfect for households with a variety of interests. Voice control has become a common functionality over recent years, which means telcos are looking for ways to go beyond the basics and turn voice into a value creator as well as a customer convenience.
Voice commands that recognize who's in control
NUANCE DRAGON GO MOVIE
And it makes their loyalty stronger too-because who doesn't love a service that provides simple experiences, especially if it means they don't have to type out lengthy movie titles using their remote? In short, customers speak, and Dragon TV turns that into digital interactions that make their lives easier. Through Command and Control, viewers flick between channels, access the on-screen TV guide, bring up subtitles, navigate their recorded content, and more.Ĭontent Search Classification, on the other hand, identifies your customers' speech as a search request, breaks it down into a simple query, and passes that on to the provider's own search engine or third-party content discovery platform, like Rovi or ThinkAnalytics, for a deep content search. Powered by our latest speech recognition engine-the most popular in the world-Dragon TV offers two main sets of capabilities: Command and Control, and Content Search Classification. It can integrate into remotes, set-top boxes, smart speakers, and even the TV itself. So, how can telecommunications providers differentiate their offerings, provide superior experiences, and make exploring relevant content easy and meaningful?ĭragon TV: voice-powered search and discoveryĪn Emmy award-winning way for viewers to narrow down the vast amounts of content and find what they really want to enjoy, Dragon TV uses natural language understanding (NLU) to add voice searches and commands to customers' smart TV experiences. And after a year in which many of us spent more time in our homes and front of our screens than we expected to, viewership has been higher than ever as TV remains an ever-reliable source of information and entertainment.īut with all that variety and competition out there, finding the right thing to watch can be overwhelming. In all its various forms, the PayTV industry is certainly booming there are countless paid streaming services, premium channels, and paid content options available for viewers to choose from.
0 kommentar(er)
